Services & Fees FAQ

Please contact us and we will provide a free, without obligation, penalty assessment and if appropriate, recommended service.

Please contact us and we will do our best to assist.

Yes. All fees quoted on our website include VAT. If you require a VAT invoice, we will email this upon request.

We are required by law to charge VAT on all our services.

Payment is due at the time of instruction. For barrister representation services, an initial payment is required at the time of instruction and the balance is payable 7 days before the hearing.

We accept payment via PayPal or BACS.

If you downgrade the service or withdraw instructions before we have undertaken the work, we will refund your fees as appropriate. If you withdraw instructions before we have discussed the case with you, you will be entitled to a full refund. We attempt to offer complete peace of mind, not only in the advice we give, but the manner in which we operate our service.

Motor Lawyers attempt to offer value for money. By using the internet as our only means of trading, our overheads are substantially lower than many of our competitors. Likewise, our staff specialise in motor cases and as a result can normally deal with matters more efficiently. Further, because you pay for our services at the time of instruction, we do not have substantial amounts of unpaid work outstanding. All of this results in a lower cost to our customers.

Yes. All our staff are UK based and have extensive experience of motoring law in the UK.

Motor Lawyers act on behalf of clients nationwide. Our network allows us to instruct specialist Barristers with local knowledge, ensuring that the person who represents you at Court has not only expert knowledge of motoring law, but also first-hand experience as to how the local judiciary interprets that law.

Motor Lawyers are open from Monday to Friday from 8.00 a.m. until 8.00 p.m. Appointments may be available outside these hours by request.

Motor Lawyers will always allocate the most appropriate representative to assist you. Our staff have extensive knowledge of all areas of motor law with specialist knowledge ranging from construction & use, drink driving, speeding, death by dangerous driving etc. Once allocated, your representative will see the case through from start to finish.

We would normally acknowledge your enquiry immediately and we aim to telephone you to discuss your case as soon as we have received your documents and confirmation that your payment has cleared. We deal with cases on a first come first served basis. If we cannot telephone you at the exact time that you have requested, we will email you to suggest an alternative time.

Obviously the more notice we get the better, as there are often many aspects of the case that require full preparation, well in advance of the hearing. However, we attempt to be as flexible as possible. If we can give urgent assistance we will do so, although on occasions, it may be difficult to obtain instructions and arrange/instruct a Barrister to represent you, particularly if you allow less than 24 hours before your hearing date. Whilst Motor Lawyers are open until 8.00 p.m., not all of the Barristers that we instruct can be contacted at such short notice.

When we discuss the case with you, we will give you our best advice in relation to your plea, tactics and how to proceed. If having considered that advice, you decide that you wish to change your plea, we will proceed in accordance with your instructions and will obviously present the best case we can. You may change your plea as the case progresses but clearly, the advice we give is provided only once we have considered the matter fully. It will be what we believe to be the best course of action.

If during the course of our initial discussion it is clear that an alternative service would be more appropriate for you, you can upgrade at that stage and will only pay the higher fee; you will not have to pay for 2 separate services. Likewise, if it is clear that the case can be dealt with correctly by way of a cheaper service, Motor Lawyers will refund the difference.

You will receive a written review within 24 hours of your call and thereafter, subject to the service requested, regular updates by email. For Court Hearing services, you will be provided with a direct telephone number for your lawyer and you can also email at any time.

We prefer to receive initial enquiries by email. However, upon receipt of instructions for Court hearing services, clients are provided with their lawyer's direct telephone number.